1. Information we collect

Before quoting, we collect:

• Client name, email, and phone number
• Business or organisation name
• Project details, goals, and features required
• Budget range and preferred timeline

2. Client verification

We confirm every new client by email (and optionally WhatsApp) before scheduling project kickoff.

We do not begin paid work until identity and project intent are verified. This protects both parties from fraud and miscommunication.

3. Written quote & scope document

Every project receives a written quote before any payment is requested.

Your quote lists deliverables, pages or features included, revision rounds, timeline, payment schedule, and exclusions. Scope is stored with your project record (future client portal via Supabase).

4. Revision limits per package

• Landing Page: 2 revision rounds
• Business Website: 3 revision rounds
• Website + Booking: 3 revision rounds
• E-commerce Website: 4 revision rounds
• Custom Apps & Systems: Quoted per project

A revision round is one consolidated batch of feedback on a design or build milestone — not individual minor tweaks sent separately.

5. Change orders

Changes after written approval require a formal change request and separate quote.

Examples: extra pages, new integrations, additional languages, or features not listed in the approved quote. Change orders require written approval and may affect timeline and cost.

6. Client responsibilities

• Provide content, logos, and assets within agreed timeframes
• Designate one decision-maker for approvals
• Respond to feedback requests within 5 business days where possible
• Confirm you have rights to all materials supplied

7. Deposit & scope approval

Paying the deposit confirms acceptance of the quoted scope. Deposit status is recorded as confirmed only after payment verification — never from an unverified form submission.

8. Questions

Scope enquiries: hello@dreamwiseagency.co.za or WhatsApp via the website contact page.